Couples

Wedding Websites

• How do I manage my photos and videos?
• Why does my website have so many "visits" in the activity log?
• How can I request a refund on a Premium Pack I purchased ?
• How do I change the design, theme, or template of my website?
• Can I have my wedding website in multiple languages?
• Why is my website showing as "Not Secure" (HTTP)?
• See all 12 articles

Planning Tools

• What tools are available to help me plan my wedding?
• Can I organize my floor plan on my phone?
• Do you offer a Wedding Gift List service?
• How does the Budgeter work?
• Why hasn't my review been validated?
• How do I download or print my guest list?

Information Requests (Leads)

• Why can't I see the messages in my inbox?
• How do I request a quote from a vendor?
• What if a vendor isn't responding to my request?
• Why am I receiving messages from vendors I didn't contact?
• Why is the price on the profile different from the quote I received?

Wedshoots

• How do I download or delete my album?
• How do my guests join the Wedshoots album?
• How do I project photos during the wedding?
• What is Wedshoots and how do I start my album?
• Are there any limits on photos or videos?

Reviews

• What are the review guidelines?
• How do I know if my review has been validated?
• Can I edit my review or add photos after posting?
• Why was my review declined?
• Can I review a vendor if I'm not the Bride or Groom?
• How do I delete a review I wrote?
• See all 9 articles

Profile Verification & Safety

• How can I change my partner's name?
• How to delete your account
• How do I update my personal information?
• How do I link my account with my partner?
• Is a specific vendor on your site reliable or "valid"?
• Can I use my profile for commercial collaborations?
• See all 9 articles

External Procedures & Life Changes

• What legal documents do I need to get married?
• What should I do if my wedding is cancelled for financial reasons?
• What happens if I need to cancel or postpone due to health or family issues?

Feedback & Complaints

• How do you handle discrimination or safety concerns?
• Are the review pop-ups too much?
• How do I report a bad experience with a vendor?

Promotions

• How do I use vendor promotions and discounts?
• I can't see my stamps or access the Passport link. What should I do?

Sweepstakes

• How do I know if I’ve won?
• Why are my tickets marked as "Pending" or "Discarded"?
• What is the actual prize for the draw?
• Do my tickets work for every draw?
• How do I get tickets to participate in the draw?

Technical Supports & Incidents

• How do I recover my password?
• Why does my wedding website link show an error on WhatsApp?
• Why did my profile data disappear?
• I’m experiencing a technical error. What should I do?
• Why is the app not letting me log in?

User Support & Community

• How do I contact support?
• How can I rate the help I received today?
• How can I share my feedback or suggestions for the website?
• I love the site! How can I work for your company?
• I contacted support but haven't received a full answer yet. What's next?
• Does the platform get involved in my contract with a vendor?

Real Weddings

• How do I edit my Real Wedding if it wasn't validated?
• What are the community rules for commenting on Real Weddings?
• Why can I still see my Real Wedding after I asked to delete it?
• What is a Real Wedding and how do I get it approved?